Refund Policy

This Refund Policy describes the conditions under which Solar Installation issues refunds or cancellations for deposits, service fees, and equipment related to solar installation, repair, maintenance, and battery storage projects.

1. Free Consultations

Initial consultations and site assessments are provided at no charge. There is no fee to cancel or reschedule a free consultation, provided reasonable notice is given when possible.

2. Deposits for Installation Projects

A deposit is typically required to reserve equipment and schedule installation. Deposit amounts and refundability are detailed in your individual contract. In general:

• If you cancel before we order equipment or begin design engineering, deposits are fully refundable within 14 days of written cancellation notice.
• If equipment has been ordered or custom engineering completed, a portion of the deposit may be retained to cover non-recoverable costs. Any remaining balance will be refunded.
• Once installation has begun (roof work, electrical work, or equipment delivery to the site), deposits are non-refundable except as required by applicable law or as otherwise stated in your contract.

3. Repair and Maintenance Services

Diagnostic fees, when charged, are generally non-refundable once the technician has performed the assessment. If a quoted repair is declined, no further charges apply beyond the diagnostic fee. Completed repair and maintenance work is non-refundable once the service has been satisfactorily performed and accepted.

4. Equipment Returns

Solar modules, inverters, batteries, and related equipment are typically special-order items. Returns are accepted only if the equipment is unused, in original packaging, and within the manufacturer’s return window, and may be subject to restocking fees. Defective equipment is handled under manufacturer warranty procedures.

5. How to Request a Refund or Cancellation

Submit written notice to [email protected] or by mail to:

Solar Installation
4825 Renewable Drive, Suite 200
Austin, TX 78745

Include your full name, project address, contract or invoice number, and reason for the request. We will respond within 10 business days.

6. Processing Time

Approved refunds are processed within 14 business days of approval and will be issued via the original payment method unless otherwise agreed.

7. Exceptions

Nothing in this policy limits any rights you may have under applicable state or federal consumer protection laws. Specific project contracts may contain additional terms that govern in the event of a conflict.

8. Contact

Questions about this policy may be directed to [email protected] or (512) 555-0192.